Return & Refund Policy

Effective Date: [Insert Date]

Website: https://www.wholesalezone.store

Brand: Wholesale Zone

Jurisdiction: India

At Wholesale Zone, customer satisfaction is our priority. Since we operate in a wholesale model, we encourage our buyers to carefully review products before purchase. However, we do allow returns and refunds under certain conditions mentioned below.

1. Eligibility for Return

Products may be eligible for return under the following conditions:

The item is damaged, defective, or incorrect at the time of delivery

You report the issue within 7 days of delivery

The item is unused, in its original packaging, and with all tags intact

2. Items Not Eligible for Return

Innerwear, socks, personal care items

Products bought under clearance sale

Customized or bulk orders unless damaged

Toys or sports items with signs of wear or use

3. Return Process

To initiate a return:

1. Email us at support@wholesalezone.store with:

Order ID

Reason for return

Photo/video evidence (if applicable)

2. Once approved, we will arrange pickup or ask you to courier the item.

3. Returned items must reach us within 7 business days from approval.

4. Refunds

Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

Refunds are made via original payment method or store credit.

Shipping fees (if any) are non-refundable.

5. Exchange

We currently do not offer direct exchanges. Please return the item and place a new order.